0117 370 1317
UK landline charges apply. Cost of calls may vary; please check with your service provider.
Our Endocrine Nurse Helpline offers confidential, general pituitary-related clinical support, but cannot become involved in the medical or non-medical management of individual cases. The helpline will be closed for UK bank holidays.
| Mon | 9:00-13:00 & 14:00-15:00 |
| Tue | 8:30 - 15:00 |
| Thu | 9:00-13:00 & 14:00-15:00 |
0117 370 1320
UK landline charges apply. Cost of calls may vary; please check with your service provider
Our experienced staff and volunteers can answer general questions about living with pituitary conditions, and can't offer medical or emergency advice. Our team are not able to help with mental health issues. The helpline will be closed for UK bank holidays.
| Mon | 10.00 - 16.00 |
| Tue | 10.00 - 16.00 |
| Thu | 10.00 - 13.00 |
| Fri | 10.00 - 13.00 |
You can ask your pituitary related questions by email and one of our helpline team will respond to you.
We will respond to your emails as soon a we are able, but this may take up to 10 working days.
This helpline cannot become involved in the medical or non-medical management of any individual case. This service is limited to general information and support, and isn’t a crisis or emergency helpline. We cannot offer medical advice, nor are we experienced to deal with mental health issues. For all administration and non-support queries, please contact [email protected] or 0117 370 1333
Due to staff availability, our email support will be available again from Thursday 5 December.
We are sorry for any inconvenience this may cause, and please do contact either our General Information helpline by calling 0117 3701320, or Endocrine Nurse helpline on 0117 3701317, and there is information above on opening times.
Thank you for your patience.
Helpline FAQs
In case of emergency please contact 999. For adrenal crisis please see our emergency information page
The Endocrine Nurse Helpline provides a confidential and non-judgemental service to people with pituitary conditions, their families and friends.
This service delivers appropriate and clear information in a prompt and empathetic manner to enable callers to make informed choices.
Our helplines cannot become involved in the medical or non-medical management of any individual case.
This service is limited to general information and support, and isn’t a crisis or emergency helpline. We cannot offer medical advice, nor are we experienced to deal with mental health issues.
As we are based in UK, practices, and interpretation of results for other countries can be difficult and medications often differ.
Our helplines are able to speak to pituitary conditions. In some cases, other organisations may be best placed to support you.
- If you have a pituitary unrelated thyroid condition, or questions, please contact British Thyroid Foundation
- If you are calling about primary adrenal insufficiency (Addison’s) visit the Addisons Disease Self Help Group
- If you need support for mental health issues please Samaritans (tel 116 123) or MIND.
Please complete this short and anonymous survey to let us know how well we did. This survey will help us understand what we are getting right and where we might need to improve in the future.
By calling us you are providing consent for us to process your data (details about you) in order to provide you with the information or services you are contacting us about. Your personal details will only be used to provide you with information or services you have requested.
Any data collected will be anonymised to help us in collecting statistics and evaluate our services. Our telephone system has a number display facility. Caller’s telephone numbers to the Endocrine Nurse Helpline may be displayed on the telephone screen. If your number is displayed, this will not be recorded in any means unless you give us permission.
We are grateful for donations and grants to support our helpline from individuals, Trusts and Foundations and pharmaceutical companies. You can read about our funding here.