Terms and conditions
We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging, within 14 days of the date of receipt and we will refund your money or send you a replacement. If you would like to select an alternative product at a different price as a replacement that's fine. We will contact you to arrange payment or refund of the difference.
Refunds will be made by cheque and should be made within three weeks of our receiving your return. Please note that the costs for returning the item to us are non-refundable.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive. However, during busy periods, please allow up to 21 days for your return or exchange to be processed.
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. You will only be able to exercise this right if you return the goods you ordered at your own cost and in a resaleable condition.
Orders are sent by Royal Mail second class postage and we aim to dispatch goods within 7 days of the order being placed.
We do not store credit card details nor do we share customer details with any 3rd parties.